Service, be it installation, repairs or maintenance, is our top priority. Our aim is to help you as soon as possible, depending on the complexity within a few hours or days.
Our service engineer starts up the dosing device on-site, provides an introduction in the operation and answers all questions you might have.
REPAIRS/ TECHNICAL ISSUES
Telephone support: As a first step, we try to help you by phone in order to save you time and costs.
Service on-site: In case we are not able to solve the issue by phone or if you prefer a visit, a service engineer will come to you as soon as possible.
Delivery of spare parts: If a part or component is defective, we will send you a spare part as soon as possible. In the very likely case that we have it in stock, we aim to send it within a day. Following this, you can easily return the defective part by post.
We offer maintenance packages for our dosing and weighing technology at a flat rate.